Section Manager II, Paratransit Services

2 days ago
Job ID
# Positions


Under general guidance, manage all paratransit operations and meet the requirements of the Americans with Disabilities Act (ADA) for complementary paratransit services. Develop and implement plans and policies to support agency goals and objectives. Lead efforts to analyze performance, budget for services, track costs, negotiate with service providers, manage paratransit demand, and administer all associated contracts.


This is an exempt position in Salary Grade S: Min $76,939.20- Mid $95,950.40- Max $114,961.60per year. The starting salary will be within this range based on qualifications.


The application deadline for this position is Thursday, October 26, 2017.


  • Ensures that company's paratransit services meet ADA requirements and planning activities are undertaken to project and manage future demand for ADA paratransit services.
  • Assists with oversight of the development, negotiation, and administration of assigned contracts, including developing specifications and scopes of work. Lead oversight efforts to ensure contract compliance and the provision of high quality service.
  • Ensures successful implementation of section goals and objectives, along with those of the Contracted Transportation Department. Reviews section expenditures and performance to ensure performance is within established standards for assigned services.
  • Works with the Department Manager in the development of the sections's budget and work programs. Supervises the allocation of resources and staffing functions and develops staff using various techniques including coaching, goal setting, training and performance evaluations.
  • Works with the Department Manager in the preparation of scopes of works/requests for proposals, negotiation strategies, and monitoring contracts for transportation services.
  • Represents the agency at meetings with outside groups including customers, employers, local government staff, and elected officials; coordinates with agency outreach, marketing and government relations staff as appropriate.
  • Prepares reports, technical memoranda, and other documents regarding paratransit and fixed route services. Makes presentations to the Board of Directors, management, public officials, and the general public.
  • Works closely with staff from Scheduling, Planning and Government Relations to ensure coordination between paratransit programs and the agency’s fixed route operation, with local governments and other agencies providing special needs transportation.



Any combination of education and experience equivalent to a bachelor's degree with a minimum of approximately five years progressively responsible program administration experience, three years of which are in management. Some private contract transportation experience is desirable.


Knowledge of:


  • Federal ADA rules and regulations for the provision of transit services, especially complementary paratransit services.
  • The transportation needs and requirements of paratransit customers.
  • Principles of management, particularly in the area of transportation operations.
  • Technical aspects of contract paratransit operations and contract management.
  • Current practice and procedures in contracted transit services.



Ability to:


  • Formulate long-term and short-term objectives consistent with adopted goals and policies.
  • Communicate externally and internally on a broad range of matters.
  • Analyze situations, allocate resources, plan work programs, solve problems, and obtain results both independently and as part of team.
  • Negotiate and implement cooperative agreements with other agencies.
  • Identify methodologies for repair and preventive maintenance.
  • Analyze situations accurately and adopt effective course of action.
  • Speak effectively in public and present ideas effectively.
  • Work effectively with a variety of public officials and private consultants.
  • Establish and maintain effective working relationships.



Working Conditions/Physical Activities:


(The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. OCTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.)

Positions in this class typically require:

  • Work may be performed in a stressful, fast-paced office environment, depending upon assignment.
  • Requires ability to understand verbal communication and to respond effectively.
  • Positions in this class typically require: Reaching, Fingering, Grasping, Feeling, Talking, Hearing, Seeing, and Repetitive Motions in computer use.



Compensation and Benefits:


OCTA offers an attractive compensation and benefits package. The specific features of this package include: medical, dental and vision insurance; retirement; vacation and holiday pay; life insurance; deferred compensation plan; short-term and long-term disability plans; flexible spending accounts; educational reimbursement; ergonomic/wellness programs; flex-time schedule. Salary is dependent upon qualifications.


OCTA is an equal opportunity and affirmative action employer and ensures that all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability or veteran status.


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