Field Administrator

US-CA-Orange
6 days ago(1/16/2018 8:20 PM)
Job ID
2018-1835
# Positions
1
Category
Transit

Overview

About OCTA:


The Orange County Transportation Authority (OCTA) is the county’s primary transportation agency.  OCTA creates funds and delivers efficient transportation for Orange County.  We keep Orange County moving with extensive bus and paratransit service, Metrolink commuter rail service, the 91 Express Lanes Toll Road, motorist services and freeway, street and road improvement projects.  OCTA began in in 1991 with the consolidation of seven separate transportation agencies.  OCTA is dedicated to its organizational mission and core values.  OCTA’s mission is to develop and deliver transportation solutions to enhance quality of life and keep Orange County moving.  OCTA’s core values consist of integrity, teamwork, communication, customer focus, and can-do spirit.

 

Overview:

 

Under general supervision, monitors contracted transportation service, provides quality service.  Serves as the field representative with contractors and agency staff and service.  Conducts outreach to resolve service issues with ACCESS customers and their representatives.

 

This is a non-exempt position in Salary Grade N: Min $28.16 - Mid $34.91 - Max $41.65 per hour.

 

This position will remain open until Tuesday, January 30, 2018.

Responsibilities

This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to this job.

  • Administers contracted transportation service in the field; monitors overall performance of the ACCESS service, utilizing departmental reporting mechanisms to assist with tracking the efficiency of service.
  • Oversees the operation of the Same-Day Taxi program; monitors the effectiveness of the service as it relates to the provision of ACCESS, and conducts periodic customer surveys to assess service efficiency, effectiveness and quality.
  • Monitors service quality through comments submitted by ACCESS and Same-Day Taxi customers; coordinates with appropriate contractor staff to ensure effective adherence to comment investigation and resolution policies and procedures.
  • Assists with the oversight of enhancements to the scheduling software utilized for ACCESS service (currently Trapeze); coordinates with OCTA and contractor IT staff in preparation for software upgrades and implementation of new software modules.
  • Acts as the departmental liaison with special agencies on service related issues; participates in agency committee meetings; coordinates with contractor to attend required meetings with agencies to address service-related issues.
  • Performs regular outreach activities in an effort to provide education and clarification related to ACCESS service delivery; coordinates with agencies in the preparation of special events which may affect ACCESS service.
  • Assists with the implementation of paratransit service concepts; coordinates with the contractor to ensure effective communication; monitors the effectiveness of strategies and prepares correspondence to report effects on service delivery.

Qualifications

Any combination of education or experience equivalent to a bachelor’s degree with a minimum of three years increasingly responsible professional experience in transit management, field operations, or contract transportation administration.

 

Knowledge of:


• Record-keeping techniques and computer skills.
• California state vehicle laws and codes.
• Transit operations and state and federal transit regulations.
• Federal ADA transportation rules and regulations.
• Special transit needs for people with disabilities, senior citizens, and commuters

 

Ability to:


• Work independently and establish priorities.
• Make decisions quickly and accurately and develop effective course of action.
• Communicate effectively with contractors, customers, and stakeholder agencies.
• Supervise contract transportation providers.

 

Working Conditions/Physical Activities:

 

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. OCTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions. Positions in this class typically require: 

  • Work may be performed in a stressful, fast-paced office environment, depending upon assignment.
  • Requires ability to understand verbal communication and to respond effectively.
  • Positions in this class typically require: Climbing, Balancing, Stooping, Kneeling, Crouching, Standing, Walking, Pushing, Fingering, Grasping, Talking, Hearing, Seeing, and Repetitive Motions in computer us.

     

Compensation and Benefits:

 

OCTA offers an attractive compensation and benefits package.  The specific features of this package include: medical, dental and vision insurance; retirement; vacation and holiday pay; life insurance; deferred compensation plan; short-term and long-term disability plans; flexible spending accounts; educational reimbursement; flex time schedules; and ergonomic/wellness programs.  Salary is dependent upon qualifications.

 

OCTA is an equal opportunity and affirmative action employer and ensures that all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability or veteran status.

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