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  • Overview

    About OCTA:

    The Orange County Transportation Authority (OCTA) is the county’s primary transportation agency. OCTA creates, funds, and delivers efficient transportation for Orange County. We keep Orange County moving with extensive bus and paratransit service, Metrolink commuter rail service, the 91 Express Lanes Toll Road, motorist services and freeway, street and road improvement projects. OCTA began in in 1991 with the consolidation of seven separate transportation agencies. OCTA is dedicated to its organizational mission and core values. OCTA’s mission is to develop and deliver transportation solutions to enhance quality of life and keep Orange County moving. OCTA’s core values consist of integrity, teamwork, communication, customer focus, and can-do spirit.


    Under general direction of Capital Projects Outreach Section Manager, conceptualizes, designs, and implements proactive public awareness, community outreach and inter-governmental programs to ensure the general public is informed about major agency projects, policies and services. Provides strategic insight on local agency and community concerns related to capital projects in all phases of project development. Supervises and mentors junior staff.


    This is an exempt position in Salary Grade R: Min $71,968.00– Mid $89,273.60– Max $106,579.20 per year. The starting salary will be within this range based on qualifications


    The application deadline for this position is Tuesday, July 31, 2018. 



    This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to this job. 

    • Leads staff and consultant teams in the development, implementation and evaluation of public awareness and public participation programs during all phases of capital improvement project development.
    • Supervises and serves as subject material expert to designated junior staff, manages project staffing, and carries out performance planning and/or evaluations.
    • Establishes and maintains working relationships with residents, businesses, civic groups, city staff, elected officials and diverse stakeholders to ensure they are informed on major projects.
    • Leads the design, organization and implementation of public forums, workshops, conferences and special events.
    • Makes presentations on issues and activities in transportation to senior executives and policy makers.
    • Develops and coordinates dissemination of information on transportation activities and issues to support community outreach and public participation programs, including collateral development, and use of social media and other tools.
    • Manages constituent correspondence and follows up with technical staff to formulate appropriate solutions/responses.
    • Anticipates and mitigates project impacts, and elevates project issues as appropriate.
    • Coordinates with agency's Government Relations, Marketing, Operations, Planning, Transportation Systems Development and Customer Relations departments in developing and implementing public information programs.
    • Communicates with Orange County employers regarding specific corridor construction projects to mitigate traffic impact on employees by promoting and providing alternative travel mode options.
    • Works with local governmental agencies and Caltrans to ensure that the agency's message is included in transportation awareness campaigns.
    • Prepares communication plans and consultant scopes of work.
    • Develops budgets, administers contracts and ensures the contract requirements are being met; reviews and processes invoices and tracks contract burn rate.
    • Supports and/or advises agency's Strategic Communications and Media Relations departments in the development of press releases, speaking points and media inquiries.
    • Prepares various fact sheets, and staff and internal reports.


    Any combination of education and experience equivalent to a bachelor's degree and a minimum of approximately seven years of progressively responsible experience in public participation programs or equivalent, three of which are at the senior level in Community Relations. A knowledge of Orange County interest groups and community and business organizations is desirable.



    Knowledge of:

    • Project management, including coordination with staff and consultants.
    • Capital projects development process.
    • Contract management principals, including budgeting.
    • Procurement best practices and principals.
    • Workings, principles and resources of governmental organizations.
    • Principles and techniques of public participation, including knowledge of California Environmental Quality Act/National Environmental Policy Act, social media and digital communication platforms.

    Ability to:

    • Communicate professionally, orally and in writing, to the public, senior management and elected officials.
    • Organize, analyze, interpret and clearly explain operational/technical policy information in simple terms.
    • Organize, analyze, interpret and explain technical information in simple terms.
    • Establish and maintain working relationships with members of the public, interest groups and agency staff.
    • Organize and carry out public forums, workshops, meetings and special events.
    • Prepare and present presentations.
    • Plan strategic communications
    • Customize communication materials for various stakeholders
    • Compose, edit and proofread copy
    • Develop and adhere to strict budget parameters
    • Mentor, manage and supervise junior staff and/or interns
    • Work independently
    • Provide leadership to coworkers, consultants and others
    • Track monthly communication tactic metrics and recommend communication plan modifications as necessary


    Working Conditions/Physical Activities:

    (The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. OCTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.)

    Positions in this class typically require:

    • Work may be performed in a stressful, fast-paced office environment, depending upon assignment.
    • Requires ability to understand verbal communication and to respond effectively.
    • Positions in this class typically require: Climbing, Balancing, Stooping, Kneeling, Crouching, Reaching, Standing, Walking, Pushing, Pulling, Lifting, Fingering, Grasping, Talking, Hearing, Seeing, and Repetitive Motions in computer use.

    Hazardous Conditions:


    Positions in this class may also include these factors:

    • Extreme temperatures.


    Compensation and Benefits:


    OCTA offers an attractive compensation and benefits package.  The specific features of this package include: medical, dental and vision insurance; retirement; vacation and holiday pay; life insurance; deferred compensation plan; short-term and long-term disability plans; flexible spending accounts; educational reimbursement; ergonomic/wellness programs; flex-time schedule. Salary is dependent upon qualifications.


    OCTA is an equal opportunity and affirmative action employer and ensures that all qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability or veteran status.


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