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  • Overview

    About OCTA:


    The Orange County Transportation Authority (OCTA), Orange County’s primary transportation agency. It’s our job to develop and deliver transportation solutions to enhance the quality of life and keep Orange County moving. Operating in a 798 square-mile area, we serve more than 3 million residents in 34 cities and unincorporated areas. Our responsibilities extend to all forms of transportation, including bus and paratransit service, Metrolink commuter rail service, planned future rail, including street cars, the 91 Express Lanes Toll Road, freeway, street and road improvement projects, motorist services and regulating taxi operations. OCTA has been recognized for excellence in the public transportation industry by the American Public Transportation Association, and has been honored with awards from local and national organizations for our transportation improvements. OCTA’s core values consist of integrity, teamwork, communication customer focus and can-do spirit.




    Under direct supervision, assists with the implementation of proactive public participation and community outreach programs, and helps staff OCTA’s public committees to increase awareness of major agency policies, programs, projects and services. 


    This is a non-exempt position in Salary Grade L: Min $23.99 – Mid $29.57 – Max $ 35.14 per hour. The starting salary will be within this range based on qualifications.


    The application deadline for this position is Wednesday, July 18, 2018.


    This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to this job.


    • Assists in implementing public awareness and community and business outreach programs, ensuring the agency's mission and strategic goals are accomplished.
    • Assists in maintaining working relationships with internal departments and external audiences for the development of agency services and programs.
    • Coordinates with consultants in planning and implementing community outreach meetings.
    • Assists with planning and coordinating all logistical requirements, i.e., agenda packets, committee notes, invitation process, etc., for various citizen committees, i.e., Citizens Advisory Committee (CAC), Taxpayer Oversight Committee (TOC), Special Needs in Transit Advisory Committee (SNAC), Environmental Oversight Committee (EOC), etc. Provides logistical coordination that enhances the Agency’s image as well as emphasizes procedural transparency for citizen committees’ recruitment activities.
    • Assists with developing public participation programs to reflect the needs of the community utilizing public engagement tools including online surveys.
    • Drafts collateral materials and coordinates production/distribution.
    • Assists in planning and implementing public forums, workshops, conferences, and special events.
    • Assists in staffing and coordinating project specific committees and stakeholder working groups.
    • Assists in the development of strategies that support agency’s implementation of a balanced transportation network.
    • Assists in the preparation and tracking of various communication metrics and internal reports/databases.
    • Monitors web and social media content for accuracy and relevance.
    • Attends project development team meetings for assigned projects and monitors activities requiring outreach assistance.
    • Attends professional development workshops/courses to continually enhance skills and industry knowledge


    Any combination of education and experience equivalent to a bachelor's degree in public relations, communications, journalism or related field. Related experience preferred.  Knowledge of Orange County demographics and transportation issues is desirable.


    Knowledge of:

    • Public works and/or transportation infrastructure projects.
    • Mail list database management.
    • Basic project management techniques
    • Principles and techniques of public outreach and participation programs.
    • Principles and techniques of communication, including written, visual, and public speaking.
    • Various social media platforms.
    • Basic graphic design production techniques/processes including photography, illustration, layout, type and printing.

    Ability to:

    • Assist with the development of communication plans, materials and presentations
    • Research key stakeholder audiences and potential project related impacts
    • Communicate effectively orally and in writing.
    • Establish and maintain effective working relationships with members of the public, special interest groups, and company staff.
    • Organize, analyze, interpret and clearly explain operational/technical policy information in simple terms.
    • Assist in the design, copywriting and production of public information materials.
    • Compose, edit, and proofread copy using Associated Press style.
    • Track monthly communication tactic metrics.
    • Mentor and guide interns.


    Working Conditions/Physical Activities:


    (The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. OCTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions).


    Positions in this class typically require:

    • Work may be performed in a stressful, fast-paced office environment, depending upon assignment.
    • Requires ability to understand verbal communication and to respond effectively.
    • Positions in this class typically require: Reaching, Fingering, Grasping, Feeling, Talking, Hearing, Seeing, and Repetitive Motions in computer use.

    OCTA is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity, religion, disability, ethnicity, national origin, marital status, status as a protected veteran, genetic information, or any other legally protected classification or status.

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